Refund policy

The program fee

Once you join, we start work for you straight away. We reserve your area, turn other applicants away, set up your systems and ads, and ship your kit. Because that work starts on day one and cannot be undone, the program fee cannot be cancelled or refunded for a change of mind once paid. We refund only in the cases below.

When we will refund

• If your ads are not live within 30 days of your payment clearing for a reason on our side, you may end the agreement and we refund the fee less the cost to us of the kit, shown with receipts. You keep the kit.
• If we stop providing the service before you reach your booked estimates, we refund the share of the fee for the estimates not yet delivered.
• If you pay and we then decline you before onboarding starts, we refund the full fee.
• If you are charged twice by mistake, we refund the duplicate payment.

Split payments

If you pay in instalments and one is 7 days late, we pause your ads and services until it is paid. If it is 30 days late, we may end the agreement and release your area to another partner. Instalments already paid are not refunded.

If the agreement ends for breach

If you do not do your part under the partner agreement, such as attending estimates, logging outcomes and keeping slots open, we tell you in writing. If it is not put right within 14 days, we may end the agreement and release your area. No refund is due.

The booked estimate promise is not a refund

If you are short of 30 booked estimates at day 90, the remedy is that we keep running and managing your ads at no extra fee until you reach 30. It is not a refund or a cash payment.

If a booked homeowner does not show, report it within 48 hours and we replace them, on the conditions in the partner agreement. A replacement is the remedy, not a refund.

The promise depends on you keeping your ads funded, answering and showing up to your appointments, and following the process. If those conditions are not met, the promise may not apply.

Ad spend

Your ad spend is paid by you, direct to Meta, from an ad account you own. We never receive it, so we cannot refund it. Any question about ad charges is between you and Meta.

Your kit

If anything in your kit arrives damaged or missing, tell us within 7 days with photos and we will replace it. Kit items are not returnable for a refund once opened or used. Paint and product warranties come from the manufacturer.

Extra estimate packs

Extra packs of booked estimates bought after day 90 are non-refundable once the ads for that pack go live. No-shows are replaced on the same conditions as above.

Your jobs

Contracts, payments, refunds and warranties between you and your homeowners are between you and them. FlipMyBrick is not a party to them and does not refund or guarantee your work.

Payment disputes

If you have a problem with a charge, email us at support@flipmybrick.com first, and we will work with you to sort it out. Filing a chargeback without contacting us first pauses your services while it is reviewed. If the dispute goes against us, the agreement ends and your area is released.

Contact

FlipMyBrick
support@flipmybrick.com